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  • 110

    110

    Police
    Police present at the festival. There is a police station on the festival grounds, which is manned day and night. The police are there for you and take reports. If you need help quickly with blue lights on the festival grounds, always dial 110 directly. (Please note: reporting via 110 is never anonymous, misuse of emergency calls is punishable by law).

    Please do not hesitate to call if something seems strange, even if you are not sure if it is really an emergency. You see something? Say something! Do something! Dial 110! It's better to report once too often than once too little.

    Theft
    Bring only as few valuables as absolutely necessary. Valuables do not belong unattended in a tent. Take them to the official lockers. What you don't absolutely need, lock it away or don't bring it to the festival in the first place. No matter how good the show is, keep an eye on your valuables and especially on people who may be standing uninvolved in the crowd and not following the music. Mobile phones are often recovered. So report any theft to the police. Even if you have only "lost" the mobile phone. Lost property is accepted and kept at the Infopoint. 

  • Awareness

    Which way to PANAMA?

    It is very important to us that everybody at the festival feels welcome, comfortable and also safe. Therefore, we launched the project “Which way to PANAMA?” in 2017 – the concept aims to raise awareness among all festival-goers and to strengthen social empathy with the goal of creating a safe space for everybody.

    • You have seen something strange? 
    • You feel uncomfortable, harassed or are being bothered? 
    • You have been – verbally or physically – assaulted?
       

    Ask the following people “Which way to PANAMA?”:
    Bar staff, stewards (security staff), festival jobbers, police, paramedics and all other crew members with a green-purple wristband with PANAMA written on it.

    The festival crew will offer you their help without further questions or comments and will take you/the person seeking help to a protected environment.

  • General Information

    The festival site is not a lawless area. 
    The festival was planned together with the responsible security authorities and is supervised day and night by the police, the fire brigade and the medical service. In addition, hundreds of stewards (security) are on duty to make the festival safe and to guarantee fun for you and for all participants.

     In case of emergency, please contact our security service at any time.
     You will find our security service at all crossings, at the entrances to the camping site and at the entrance to the festival grounds.
     In case of emergency you can always call 112. 

    • Something seems strange to you? You see something? Say something! It's better to report once too often than once too little.
    • Please look out for other visitors and help those who need help. 
    • Our security service, the ambulance service, the fire brigade and the police will help you if necessary. 
    • Please do not hesitate to approach them.

    Drones and other remote-controlled flying models
    The operation of unmanned aerial systems is generally prohibited on the entire festival grounds. An exception to this ban is only possible for the security authorities themselves and for the organiser in consultation with the relevant authorities.

    Please do not hesitate if something seems strange, even if you are not sure if it is really an emergency. If you don't have a cell phone, please ask a visitor or a steward to make an emergency call. You have seen something? Tell us about it! Better to report once too often than not at all.

    Please look out for one another and help those who need help. Our security team, the paramedics, the fire service and the police will help you if necessary. Please don’t hesitate to reach out to them.

  • Us for all

    Us for all

    We want everybody to feel equally happy and welcome at our festival. We stand for treating each other in an open, tolerant and respectful manner. We embrace equality, diversity and justice without exception and show zero tolerance for any form of discrimination and discriminatory attitudes.

    To make the festival an unforgettable experience for everybody, we ask you all to show consideration and moral courage for a safe festival. The organiser and his agents have the right to exercise authority during the entire festival. The instructions of the organiser's security staff must be obeyed.

    Anybody wearing clothing of a degrading, homophobic, radical right-wing or other discriminatory nature or who are carrying racist, xenophobic and/or radical propaganda material will not be admitted to the site and will not receive a refund of their ticket. Anybody who attracts attention with statements or behaviour of such a nature on the grounds will be evicted from the festival immediately without a ticket refund.

  • Communication

    We are security

    Our promise: We provide a wealth of information that will help you understand the situation and take the right action.

    Information channels

    • via the screens on the stages
    • via the stage loudspeakers
    • electronically via app and Facebook
    • via CampFM at 90.8 FM
    • through our team, especially through the on-site security staff.

    You have questions? Talk to us!

    In order to counteract security risks, we carry out intensive admission checks before entering the festival and event grounds. 
    Our security concept consists of a multitude of measures and security-relevant procedures, which are coordinated and implemented together with the police and the responsible security authorities.

    Of course, the issue of security also concerns other festival organisers. Therefore, we have intensively exchanged information with other organisers and developed joint concepts.


    The information listed here is a joint production of the security officers of Argo Konzerte GmbH, ICS Festival Service GmbH and FKP Scorpio Konzertproduktionen GmbH. ©2017

  • Health

    Health

    Noise levels
    You love music – that is probably the most important reason why you have come to the festival. But please bear in mind that you will be exposed to a very high level of noise on the festival grounds. This will be measured continuously, but we nevertheless recommend that you wear earplugs for protection. Earplugs are available at the info point. We want you to be able to enjoy music for a long time to come. So look after your hearing! 

    Tripping hazards and sharp edges
    The festival site is as large as several football pitches. We do our best to make every square foot as safe and trip-free as possible, and we promptly fix any potential sharp edge. However, it cannot be ruled out that, despite all our efforts, possible tripping hazards or one or the other sharp edge may be present. Therefore we would ask you to please enter the festival grounds with the right footwear, appropriate clothing and with the necessary caution. Please report any hazards to us so that we can eliminate them.

    Drugs
    Procuring and consuming notifiable items and substances of any kind (drugs) on the festival grounds is illegal.

    Crowdsurfing
    ....is prohibited due to its extremely high risk of injury.

    COVID19 Notice
    We ask that you take responsibility for your own actions in relation to the Covid19 situation. Feel free to wear a mask, use the hand washing and disinfection facilities we have provided on site and observe the cough and sneeze etiquette. 

    Kids And Adolescents Under The Age Of 16

    Permission form will be available before the festival.

    According to German law (Personensorgegesetz and Jugendschutzgesetz), parents have to decide whether children and adolescents participate in a festival or not. The German Civil Code (BGB) stipulates that parents are responsible for the care of their minor (under 18) child. Parents have the final say about travelling to, participating in and staying at a festival. In addition, legal rules are in effect about sale and consumption of alcoholic beverages and tobacco products. If encountered smoking or drinking, minors can be sent home.

    We strongly suggest that all visitors under 16 years of age carry a written permission by their parents or legal guardian. A copy of such a permission can be downloaded here. Please fill our correctly, have it signed and keep it handy.

    Kids And Adolescents Under The Age Of 18

    Permission form will be available before the festival.

    According to German law (Personensorgegesetz and Jugendschutzgesetz), parents have to decide whether children and adolescents participate in a festival or not. The German Civil Code (BGB) stipulates that parents are responsible for the care of their minor (under 18) child. Parents have the final say about travelling to, participating in and staying at a festival. In addition, legal rules are in effect about sale and consumption of alcoholic beverages and tobacco products. If encountered smoking or drinking, minors can be sent home.

    We strongly suggest that all visitors under 18 years of age carry a written permission by their parents or legal guardian. A copy of such a permission can be downloaded here. Please fill our correctly, have it signed and keep it handy.

     

  • Weather

    Weather

    Sun
    Protect your skin with sunscreen. We recommend that you wear a head covering. Drink plenty of water. There are drinking water points on the festival grounds where you can get water for free. Take care of each other!

    Rain
    Wellies are not only fashionable but also practical on the field and rain ponchos are a MUST in any festival luggage. Rain ponchos are not for sale. If you run things with electricity at your campsite, please remember: water and electricity don't mix well - a socket or cable should not be in a puddle.

    Storms
    The safest place to be at a festival in the countryside during a storm is in your car. Please offer other festival guests shelter in your car and draw attention to free spaces in your vehicle by switching on the hazard lights - new friendships are definitely pre-programmed!

    Wind
    When it is stormy, avoid wooded areas and trees! Branches can break off, fall down and cause serious injuries. Always close your tent and secure loose items before entering the festival area. Open tents fly away, closed tents remain standing! Avoid the immediate vicinity of any structures on the site (e.g. light towers, loudspeaker towers, etc.). Of course we comply with all safety regulations and all structures are approved by the responsible authorities, but despite all precautions there is always a residual risk. As safe as our large tents and cash tents are, they too have to be closed when the wind reaches a certain strength because safe operation can no longer be guaranteed. For this reason, these are usually the first to be closed. Please understand this, should you ever notice this.

  • 112

    112

    Medical emergency
    Call 112 - If you don't have a cell phone, ask others to make an emergency call, or go to the nearest steward position (entrance, SOS tower, patrol on bike or foot, etc.)


    If it is a medical emergency, the paramedics at the festival will also be alerted. Be prepared to answer the following questions:

    • Where is the person? 
    • What happened? 
    • What number of people are injured? 
    • Which Injuries have they suffered? 
    • Who is reporting? (Name will do) 
    • Wait for further questions!
       

    There’s a lot you can do yourself after that - even without first aid training! 

     

    • Protect your own safety: You must first protect yourself before helping others. When it is safe to do so,  you can start giving first aid.
    • Offer reassurance and comfort. Injured people are usually scared and need reassurance that help is on the way.
    • Ask more people to brief the ambulance service - an ambulance or paramedic team on foot will be with you soon.
    • Set up a shield so that the injured person does not feel observed by strangers. This is important to many injured people.

    If you have some basic knowledge of emergency medical care, you can accomplish a lot with these schemes.

     

    Fire
    As we all know, it’s better to be safe than sorry! So it's best to prevent fires from happening in the first place! Therefore, you should observe the following rules:

     

    • Use only approved gas cartridges (caution: otherwise there is a risk of injury!).
    • No open fire!
    • Make sure that all barbecues (even disposable ones!) are out before going to the concert area.
    • Don’t simply throw cigarette butts away, especially in dry wooded areas.

    If a fire occurs, swift action is required. The longer it burns, the more difficult it becomes to extinguish the fire.

     
    So, even here: Always call 112 first. If you don't have a cell phone, ask others to make an emergency call, or go to the nearest steward position (entrance, SOS tower, patrol on bike or foot, etc.).

    The crew will put your emergency call through to the fire service on the festival site. Be prepared to answer the following questions:

    • Where is the fire?
    • What is burning?
    • What number of people are injured?
    • Which Injuries have they suffered?
    • Who is reporting? (Name will do)
    • Wait for further questions!

    Attention: You must get out of danger first! Never underestimate a fire, especially with smoke. Only once you are sure that you are no longer in danger, can you intervene and provide first aid. 


    Please note: 80 per cent of all fire victims do not die from burn injuries but due to the inhalation of toxic smoke produced by the fire. Therefore, never underestimate smoke and always pay attention to your own safety!
     

  • Evacuation

    Evacuation

    Don't panic, an evacuation is usually only a temporary measure. In most cases, festival operations will resume after the interruption.

    The safest place at a festival in the countryside is the car. Here you are protected from possible storms and also have the advantage that you can receive our festival-owned radio station CampFM via your car radio. This is your information channel that provides you with the necessary information in a timely manner.

    In the unforeseen event of an evacuation of the grounds, there are numerous emergency exits at your disposal. You can recognise the (emergency) exits by the general emergency exit symbols. Orientate yourself in the area and remember the nearest emergency exit. The regular exit is usually further away.
    If you are asked to leave the area as quickly as possible via the various exits, move calmly but quickly to the nearest (emergency) exit. The more gates are used, the quicker the area is evacuated. 
    Please listen to our security staff. They are trained and know what to do. They will ensure your safety with their actions and instructions.

    How is an evacuation communicated?
    The evacuation will be announced from the stages. A crew member will explain the situation and ask you to leave the venue and go to your car. Help others and give shelter in your car to guests who have not arrived in their own car.

    • Festival app
    • Facebook, Twitter
    • Festival radio CampFM